Terms and Conditions

Inclusions
Unlimited Mileage
Collision Damage Waiver
Theft Waiver (THW)
Third Party Liability (TPL)
Taxes

Driver's Age
The minimum driver’s age is 21 years and the maximum is 85 years.
A Young Driver Fee of €35 per rental applies for drivers aged 21 to 23. Drivers with only 1 year of driving experience may also rent, subject to an additional charge of €20 per day.
A Senior Driver Fee of €35 per rental applies for drivers aged 75 to 85.

Additional Drivers
Additional drivers are allowed for a fee of EUR 5 per day. All additional drivers must meet the same license and age requirements as the main driver.

Driver’s License
Driver must present a full and valid driving license that should be valid with no major endorsements, and at least 2 year of driving experience is required.
Licenses issued in EU countries will be valid for driving, provided they are current.
An International Driver’s License (IDL) is mandatory only if the domestic license is not in the Roman/English alphabet and must be accompanied by the original domestic license of the driver.
Drivers from the US, Canada, and Australia may use their domestic license without IDL. 

Insurance Coverage

Collision Damage Waiver (CDW)
CDW is included in your rental. It limits the renter’s financial liability in the event of damage to the vehicle, subject to an excess ranging from €1500 to €3000, depending on the vehicle category.

Theft Waiver (THW)
THW is also included in your rental. It limits liability for theft of the vehicle, again subject to the an excess ranging from €1500 to €3000, depending on the vehicle category.
A valid police report is mandatory in case of theft.

Third Party Liability (TPL)
Included in the rental. Coverage limits are €6,450,000 per accident for personal injury and €1,220,000 per accident for property damage, as required by Portuguese law.

Excess Reduction Options
Additional insurance options are available at the rental desk to reduce or eliminate the excess: 

SCDW (Super Collision Damage Waiver) (optional):
Super Collision Damage Waiver (SCDW) is an optional coverage that provides the highest level of protection. It reduces the excess to €100–€200, depending on the vehicle category, and lowers the required deposit to the same amount.
The cost of SCDW ranges from €30 to €50 per day, depending on the vehicle category. For details on additional coverage options, please consult the rental office at the time of pick-up.

Important Notice:
1. In the event of an accident, theft, fire, or any damage to the vehicle, the renter must immediately notify both the police (or the competent local authority) and the rental agency. An official accident or incident report issued by the relevant authority, together with any required insurance documentation, must be provided to the rental agency. Failure to obtain and submit these documents will result in the insurance coverage being void. Whenever possible, the renter should not leave the vehicle unattended and must wait for authorized assistance.
2. If an accident, theft, or damage occurs in a rural or remote area, the renter must provide a formal statement at the nearest police station or other competent local authority. All documentation issued by the authority, including any official statement or report, must be submitted to the rental agency. Submission of these documents is mandatory for insurance coverage to be valid and effective.
3. Vandalism damages, tow truck and road assistance due to negligence is not included.
4. Insurance does not cover damages of any type caused by driving through rivers, lakes, beaches, mangroves, and flooded roads or off-road, this will void any insurance coverage and customers would be responsible for damages.
5. No coverage covers if the driver is under the influence of drugs or alcohol at the time of the event.
6. No coverage applies when a rented vehicle is driven by an unauthorized driver.
7. CDW coverage does not cover, vandalism damage, glass damage, flat tires, wheels, keys or accessories. In the event that the damage is caused by factors other than a collision with another vehicle, THE CUSTOMER must assume full responsibility for the damage to the rented vehicle.
8. Damages caused to the inside of the vehicle, including upholstery of the car, loss of car’s keys or documents, license plates, emergency kits are not included in the insurance. Charges apply according to damages or loss and appraisal.
9. The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even when the loss or damage is caused by a third party or in the event the cause is unknown, whether because of theft, collision, vandalism or any other cause.
10. Credit card details are held on file in case of any toll route, parking violations, traffic violations, and will be authorized to charge for these reasons. 

Vehicle Condition
You must return the vehicle in the same condition as it was in when you received it, minus the normal wear and tear. The Supplier will charge you at
their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for
inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.

Off-road driving
Off-road driving is strictly prohibited. The vehicle may only be used on paved, public roads. Any damage resulting from off-road use will not be covered by insurance and will be fully charged to the customer.

Breakdown Assistance
Breakdown assistance is available free of charge 24/7.
If assistance is required due to customer fault or if no additional insurance has been purchased, the renter is responsible for the repair costs, along with an additional fee of €25 if within 18 km of the office or €40 if beyond 18 km. Relevant contact details and roadside assistance procedures will be provided before the start of the rental.

Other Fees:

1. Airport surcharge is not included in the rental fee. The airport fee is 10 EUR for Flores Island and 20 EUR for São Miguel Island.

2. If the vehicle keys are lost or stolen, a fee of EUR 450 will apply depending from the vehicle model.

3. You are responsible for the cost of any parking fines, tolls and other penalties incurred whilst the vehicle is contracted to you. The rental office will pass the relevant charges on to you plus EUR 50 for administrative expenses.

4. In case of loss of original vehicle documents, a fee of EUR 100 will apply.

5. In case of wrong fuel, the customer will pay for all repaid cost associated with it.

6. If car is returned dirty, a charge of EUR 25 will apply depending on the level of cleaning required.

7. Smoking in the vehicle is strictly prohibited. A fee of EUR 200  will apply if smoking is detected.

Fuel Policy

Full to Full.
The client must return the vehicle with the same amount of fuel provided at the time of check out. If the fuel tank is not returned at the same level, a fee of 50 EUR plus the fuel will apply. 

Tax Rates
Tax is included in the rental price.

Payment Methods
Visa, Mastercard credit card or debit cards are accepted, and the card must be in the main driver’s name when paying at the rental desk. Cash payment are not accepted.

 
Deposit
A security deposit is required for all rentals. The amount varies from €1,000 to €3,000, depending on the vehicle category. Deposits can only be provided by a valid credit card in the main driver’s name. Debit cards, prepaid cards, and cash are not accepted. 

Delivery and Collection
Delivery and collection services are available.
On São Miguel Island, free pickup and drop-off services at hotels and local accommodations in Ponta Delgada. Other cities on the São Migues Island fee is EUR 20. Airport pickup and drop-off are available at a cost of €10 each.
On Flores Island, we provide a shuttle service between the airport and our office for €5 per trip.

Out of Hours
Out-of-hours service is available for both pick-ups and returns at a cost of €25.

One Way Drop-Off Charge
One-way drop-off between office locations is not available.

Cross Border Travel
Cross-border travel is not permitted. Driving on or off the island is strictly prohibited. Any violation will void insurance coverage and result in full liability for all damages and losses.

Grace Period
For vehicle pick-up: A 30 minutes grace period is allowed free of charge. After this period, the booking will be considered a no-show or a vehicle will be provided if availability allows.
For vehicle return: A 30 minutes grace period is allowed from the scheduled drop-off time.
After that, a full day rental charge will apply together with a surcharge of EUR 20. 

Extras
Confirmation of Special Equipment depends upon the availability at the rental desk.

ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGEWITHOUT PRIOR NOTICE.